1. REGISTRATION

Why should I become a registered user?

Once registered, you may save more than one shipping/billing address. You will not be required to re-enter your shipping or billing addresses every time you order online. To save your time, whenever you place an order, you can select the address on file. We provide points reward at the same time. Every 100 points equals $1 used in next new order.

Do I need to register before placing an order?

Yes. Our registration process is fast, free, and will save you time for future purchases. Click here to register.

How do I change my account login email address?

Unfortunately, verified account email address cannot be edited. While un-verified email address can be changed. As soon as you log on to your account with your email address and password, click "Account Profile - Modify Email", and then enter the new login email address and password to complete the operation.

Can I change account login email address when it expires? (Verified)

Unfortunately, verified account email address cannot be edited. You can use your new email address to register an account. Or you can log on to the original account, and then add new email address in address book as the contact email address, so that you will receive all orders information.

How do I change my account password?

Yes, you can click on forgot password tab when login account to receive an email with the reset password link, following instructions to update your password.

Why don’t I receive any notification email?

If your contact email is correct, please check your junk mailbox for the notification email. We suggest adding our email address to your contact list, so that you will receive any notice in the future.

After order is charged, why no points shows?

Points will be automatically added in your account, after the package is shipped out.

2. ORDERING

Can I order by phone?

Unfortunately, we do not take orders over the phone. Click here to shop.

What kinds of payment methods do you accept?

We accept the following forms of payment: Visa MasterCard, Discover, American Express, PayPal, Debit card, WeChat and Alipay

Can I modify shipping address?

If your order has already shipped, but you would like to just modify the street number or apartment number, we advise you to contact the carrier directly. Alternatively, you can ask the carrier to hold your package at a nearby Access point for you to pick it up. Both methods are free of charge. If you need to change the shipping address entirely, Yami will need to contact the carrier on your behalf, who will charge a $17.00 changing fee. In order for us to collect this fee, please visit this link: http://www.yamibuy.com/cn/goods.php?id=2107. After paying your order, email your order number and the full correct shipping address to our Customer Service team at help@yamibuy.com. We will then contact the carrier and provide a receipt to you.

Why is there shipping charge when order is over $49?
Only items sold and shipped through Yamibuy is eligible. Third-party sellers’ items amount is exclusive from item total. (For seller's free shipping policy standard, you can view product page on the right.) $49 for free shipping is calculated by actual amount paid. If you use discount code, item amount total is less than $49, there will be $5.99 for shipping.

How to cancel the order?
If your order hasn’t been shipped, you may cancel it online through PC website. Click on “My Orders” choosing cancel order. Or please contact customer service for help.
If your order has been shipped, You may contact the carrier to hold the package in the access point. After 5 business days, package will be returned to Yamibuy automatically. When the logistics system shows as "return to sender", please contact customer service to process a refund.

Package received with item missing?
Item may not be shipped in the original package due to damage or other situations when preparing shipment. System will send out of stock notification email and process a refund of the item. Refund will usually be issued back in 3-5 business days to the original payment account (points and gift card amount has priority). If no refund received after 5 business days, please contact customer service.
If you do not receive out of stock notification email, item is missing due to employee's negligence. Please contact customer service to apply for a refund or replacement.

Package received with item damaged?
Item may be damaged in transit due to turbulence squeeze. Please contact customer service to apply for a refund or replacement.

What should I do if item received expires?
We have arranged someone to periodically check all inventory goods and random check on a regular basis. Products reaching shelf life or expired will be taken off shelves not to sell. We are sorry it was shipped because of the staff negligence. Please contact customer service to apply for a refund or replacement.

Can I add item once order is submitted?
Once the order is placed, it cannot be modified to either add or remove items from it. Please cancel order to replace it.

Can I exchange an item to another one when processing replacement?
Replacement order will be created based on original order. If one item is out of stock, a refund is issued for it. Unfortunately, we are unable to exchange to another item.

Can you atomically send out item after it is back to stock?
Our system does not support automatically send out item being out of stock once new inventory is available. When item is out of stock, a refund will be issued to refund it. We recommend setting “Remind Me” of item inventory arrival, so you can purchase it the first time after the arrival of the goods.

3. PAYMENT

Why is refund amount less than paid amount when using WeChat/Alipay/Canada credit card?
Because foreign exchange of buying and selling has discrepancy, so it leads to amount difference.

Can refund be issued to a different method of payment?
We are sorry refund is processed to the original payment method. We are unable to issue it back to another account other than the original one.

Why does my order payment show failed?
If payment fails, please try following steps:
1. Login to your Yamibuy account, save your bank card in Billing or will have saved card information deleted to add again.
2. Make sure saved payment information is consistent with bank file, and fill in all information including contact email address, phone number, etc.
3. If you are on APP, try through PC website.
If you still have problem, please contact your card issuers for further assistance.

Why is there more than one charge from my credit card?
Normally, even if the order is not placed successfully, there is pending charge showing in the transaction record. The funds is not actually charged but it is a temporary hold made by the bank. The pending funds will be released back to your original payment method in 3-4 business days. This depends on the bank processing time. However, if the pending funds shows charged, please provide us a screenshot of the transaction record as well as the order number. We will forward it to our related department to further check.

Why can’t I pay the order through WeChat?
Please check if you have completed ID certification on WeChat. If you have any questions, please feel free to contact customer service.

Can I use several promotion codes together?
We are sorry that percentage discount code is per item. If more are applied to one item, system will default applying one with highest discount.

4. SHIPPING

Can replacement be shipped with a different shipping method?

We are sorry that shipping method cannot be changed on replacement order. It is default to the same one on the original order.

Why does the package ship with other carrier while original selected shipping method is Local Express?
If the delivery location is outside the scope of Local Express or package fails to be delivered, the parcel will be returned to Yamibuy. We will ship it again using Standard Shipping Carrier for delivery.

How long will the order of book be delivered?
Since order is shipped from China, after it ships out, normally it takes 10-15 business days to deliver. It will transfer to USPS for final delivery upon arriving the US. You may track it using your tracking number on USPS website. International shipments are subject to customs clearance procedures, which can cause delays beyond original delivery estimates. If you have any questions, please contact customer service.

Why does order shipped from Japan need signature?
Item shipped from Japan will be transferred to USPS for final delivery upon arriving the US. That is why it requests signature. If recipient is not available, mailman will leave a notice and take the package back to local USPS store to keep for 1-5 business days. Please take recipient’s ID and its tracking number to pick up the package there as soon as possible. If you have any questions, please contact customer service.

Does package shipped from Yamibuy warehouse request signature?
Usually, package shipped from Yamibuy warehouse does not need signature. If there are high chance of package loss near your residence recently, the carrier has the right to request signature to ensure the safety of the parcel. If you are not convenient to sign for it, you may contact the carrier to hold your package at a nearby Access Point to pick it up by your convenience.

What should I do after filling lost package claim with UPS?
It takes 3 business days for the carrier to do lost package investigation. If package is not received after 3 business days, please contact customer service for further assistance.

What should I do if my package is damaged in shipping?
Package may be damaged in transit. We will report this to related shipping carrier and process a refund or replacement for you.

5. PRODUCT

Will you do replenishment once product is sold out?

It takes 2 weeks up to 1 month to do goods replenishment. If the supplier is short of inventory, replenishment time will be delayed. Please login your Yamibuy account, click “Remind Me” button on the product page. Once it is back to stock, you will receive our notification email at the first time.

How to check product expiration information?
Different manufacturer has different way to print date information. Some print expiration date, while some print manufacture date. Even more, their date form is different (For example: DD/MM/YY, MM/DD/YY, YY/MM/DD etc.) We are sorry for any confusion, but you may check exact explanation to date on the packing on product. Or you may contact customer service for further assistance.

6.  Browsing Experience

If you experience page crashes while browsing the website, please check whether you have installed a coupon plug-in such as Honey or Rakuten, which will cause a high probability of page crashes. Please uninstall the plug-in and browse the Yami website again.

7. TAX

Does Yami charge sales tax?

We may charge sales tax to your order if required by local laws and regulations in certain states, counties, and cities.

How is sales tax calculated?

The amount of tax charged on your order depends on many factors including, but not limited to the followings:

·        Identity of the seller including Yami own and Marketplace

·        Type of item or service purchased                                 

·        Location of fulfillment 

·        Shipment or delivery address

·        Seller’s return address

·        Shipping costs

Tax is typically calculated based on the value of the purchased item and the tax rate in the location where it is being sold. These factors may change between the time you place an order and when your shipment is complete. As a result, the tax calculated on your order may change.

The tax rate applied to your order will be the combined state and local rates of the address where your order is delivered to or fulfilled from. For example, if you live in a state that does not impose a sales tax, you may still see tax calculated on your order if shipped to another state.

Note: No tax is charged when purchasing Yami gift cards; however, purchases paid for with gift cards may be subject to tax.