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Jingdong book

解决冲突的关键技巧：如何增加你的有效社交

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解决冲突的关键技巧：如何增加你的有效社交

Name: 解决冲突的关键技巧：如何增加你的有效社交
Brand: Jingdong book
SKU: 3112019211
Price: 43.11 USD
Availability: OutOfStock

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Editer Recommend

☆TED演讲热门话题，企鹅出版集团重磅推出。

☆达纳·卡斯帕森是美国知名公共对话专家、表演艺术家，她将"即兴表演"的艺术原则同公共对话结合起来，创造了独特的冲突解决技巧（“有效社交的17个原则”），很快在冲突调解和公共对话领域崭露头角，被很多企业机构和大学院校聘请为专家顾问。她曾以“冲突：一切皆有可能”为题在TED进行演讲，引发广泛讨论。

☆她的第一部作品《解决冲突的关键技巧》由企鹅出版集团重磅推出。

☆有效社交的17条原则，轻松促成有效对话，从根本上解决冲突。

☆本书从“有效社交的17原则”（正向/反向）出发，展示了创造性谈话和破坏性谈话可能造成的两种后果，并提供正向沟通的练习，帮助人们转换在冲突中的表达方式，在困难的沟通环境下促成有效对话，并找到持久性冲突解决方案。

Content Description

面对日常生活和工作中的冲突，一般人会有以下几种反应：

(1)回避：消极地回避冲突

(2)迁就：抑制自己的需求去满足他人的需求

(3)强迫：迫使对方满足自己的需求

(4)妥协：双方各让一步，采用一种中庸的方案

在美国公共对话专家达纳·卡斯帕森看来，以上反应都是“无效社交原则”，只会让冲突更加激化。真正有效的解决方式是“协同”，即通过坦诚沟通，了解双方的差异所在，并努力找出双赢方案。

本书从“有效社交的17原则”（正向/反向）出发，展示了创造性谈话和破坏性谈话可能造成的两种后果，并提供正向沟通的练习，帮助人们转换在冲突中的表达方式，在困难的沟通环境下促成有效对话，从根本上解决冲突。

Author Description

达纳·卡斯帕森（Dana Caspersen），冲突调解和公共对话专家、作家、表演艺术家。

毕业于霍林斯大学(Hollins University )舞蹈专业，先后在法兰克福芭蕾舞团（the Ballet Frankfurt）和弗赛斯舞团(The Forsythe Company）供职多年，获得过很多国际奖项，比如加拿大影视至高荣誉“贝茜奖终身成就奖”、英国劳伦斯·奥利弗奖优秀编舞、三次获得芭蕾舞国际协会授予的“优秀舞者”。

后来，她又进入尚普兰大学（Champlain College）进修人际冲突专业硕士。她将“即兴表演”（improvisational theatre）的艺术原则同公共对话结合起来，创造了独特的冲突解决技巧（“有效社交的17个原则”），并很快在冲突调解和公共对话领域崭露头角，被很多企业机构和大学院校聘请为专家顾问。

她曾以“冲突：一切皆有可能”为题在TED进行演讲，引发广泛讨论。

如今，达纳·卡斯帕森常住德国和美国佛蒙特州两地。更多信息参加作者个人网站：https://danacaspersen.com/

Comments

“如果面对争执，你的策略是从声势上压倒对方，那么，达纳·卡斯帕森的这本《解决冲突的关键技巧》会让你大开眼界，为你提供一套创新式的冲突解决方案。深呼吸，学着倾听，抑制住想要攻击的冲动，找到解决问题的办法。”
——BookPage网站

“卡斯帕森为你提供了一个机会，让你能够去了解各种日常冲突背后的东西，以及如何以更好的方式去解决它们。这本令人兴味盎然的书涉及范围很广。基本主题包括交流、尊重、好奇及愿意考虑其他观点的意愿，它们能够帮助你度过许多，与对你更重要的人相处的过程中，遇到的艰难时刻。”
——《今日心理学》杂志

“卡斯帕森从五花八门的用于解决人际冲突的策略中提取出精华，而设计师艾尔弗斯则精心制作了这一基于实践经验的作品。终于，二人合力为关于冲突解决的实践领域做出了宝贵的贡献。”
——《冲突解决协会杂志》

“冲突调解专家达纳·卡斯帕森总结了十七条用于解决冲突的准则，我们会从中受益匪浅。”
——《汉密尔顿旁观者报》

“一本便于翻阅或阅读的书，这本书主要在提醒我们要解决冲突，而不要陷入僵局。卡斯帕森采用的叙述方式很简单，但却更有价值，因为它很实用。我非常喜欢这本书！”
——Megan Scribbles博客

“书中的每条原则都在把冲突分解为一系列决定。你不必改变你的性格或情绪处理模式。你只需要跟着这些步骤走。”
——《多伦多环球邮报》

“不管是对于冲突解决的生手，还是在这方面富有经验的人，这本书都是一本好书。它列举了常见的冲突实例，以及与家人及十几岁的孩子对话时常用的语言，还有在工作场合及在政治讨论使用的语言。它为我们提供了更具建设性的方法。我们需要这本书。”
——The Bowed Bookshelf网站

“极好的视觉设计！达纳·卡斯帕森挖掘到了冲突的根源，并把它们真实地呈现在我们眼前。这本书给予我们力量。”
——Heather’s Book Corner网站

“读者们可以先快速地通读本书，找到处理冲突的新方法或更好的方法，然后把这本书放在身边，以备将来参考。这本书适于父母们、雇主和雇员以及其他人际关系中相关人士。无论是谁，如果你能认真对待并遵从书中提到的这些准则，就能从中得到帮助。”
——Booksie的博客

“书中充满了日常生活中的实例及实践机遇，对于那些希望能持久性大大改善他们的人际关系的人们，简直是一本完美的书。”
——Dad of Divas网站评论

Catalogue

让聆听和对话变得更加容易 1

principle 1不要只听攻击性语言。听听字面背后的意思。 9

principle 2忍住攻击的冲动。发自内心地去改变对话。 23

principle 3假设当作自己在和最佳状态下的对方对话。 37

principle 4区分需求、利益和行动计划。 49

principle 5承认已产生的情绪。把它们当作信号。 71

principle 6区分确认和同意。 91

principle 7避免在聆听过程中提建议。 105

principle 8区分评价和观察结论。 117

principle 9验证自己的假设。如果证明它们是错误的，放弃它们。 129

改变对话 141

principle 10在困境中培养好奇心。 145

principle 11相信有效对话是可能的，即便当前看似不太可能。 155

principle 12如果你正在让事情变得更糟，停下来。 175

principle 13弄明白当下境况，而不是追究对错。 187

寻找前进的方法 201

principle 14承认冲突。找对谈话对象。面对真正的问题。 205

principle 15相信还有其他选择。寻找大家都乐于接受的解决方案。 217

principle 16明确一致意见，清楚它们的任何改变。 227

principle 17保持警觉，并做好计划应对未来的冲突。 239

Introduction

把冲突当作一种机遇
实践这些原则有助于转换冲动的表达方式。它提供了一种由内及外解决冲突的方法，最终让每个当事人都满意。这些原则让人们能够勇敢地把冲突当作一种机遇。它们让我们知道，我们有凝聚好奇心和勇气的能力，它们将帮助我们走出攻击与反击的循环，以更优雅和更具技巧性的方法解决问题。
不管你是否会从头至尾阅读本书，都建议你花些时间完成书中的各种练习。有效解决冲突的能力源自实践。任何人只要努力都能够拥有这种能力。冲突可能有其存在的价值，同时也可能是无法避免的。当然，破坏性冲突除外。

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Jingdong book

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