{{sellerTotalView > 1 ? __("sellers", {number: sellerTotalView}) : __("seller", {number: sellerTotalView}) }}, {{numTotalView > 1 ? __("items", {number: numTotalView}) : __("item", {number: numTotalView}) }}
free FREE

Change Your Zip Code

Inventory information and delivery speeds may vary for different locations.

Location History

{{email ? __('Got it!') : __('Restock Alert')}}

We will notify you by email when the item back in stock.

Cancel
Yami

Jingdong book

积极达成:处理好情绪再处理问题

{{buttonTypePin == 3 ? __("Scan to view more PinGo") : __("Scan to start")}}

积极达成:处理好情绪再处理问题

{{__(":people-members", {'people': item.limit_people_count})}} {{ itemCurrency }}{{ item.valid_price }} {{ itemCurrency }}{{ item.invalid_price }} {{ itemDiscount }}
Ends in
{{ itemCurrency }}{{ item.valid_price }}
{{ itemCurrency }}{{ priceFormat(item.valid_price / item.bundle_specification) }}/{{ item.unit }}
{{ itemDiscount }}
{{ itemCurrency }}{{ item.valid_price }} {{ itemCurrency }}{{ priceFormat(item.valid_price / item.bundle_specification) }}/{{ item.unit }} {{ itemCurrency }}{{ item.invalid_price }} {{itemDiscount}}
{{ itemCurrency }}{{ item.valid_price }}
Sale ends in
Sale will starts after Sale ends in
{{ getSeckillDesc(item.seckill_data) }}
{{ __( "Pay with Gift Card to get sale price: :itemCurrency:price", { 'itemCurrency' : itemCurrency, 'price' : (item.giftcard_price ? priceFormat(item.giftcard_price) : '0.00') } ) }} ({{ itemCurrency }}{{ priceFormat(item.giftcard_price / item.bundle_specification) }}/{{ item.unit }}) Details
Best before

Currently unavailable.

We don't know when or if this item will be back in stock.

Unavailable in your area.
Sold Out

Details

Full product details
Editer Recommend

扭转消极局面,达成积极结果

思科中国区前总经理专文推介

附“积极达成贴”

如何影响消极工作的下属让他积极地对待工作?

如何影响火冒三丈的客户让他冷静下来处理事情?

如何影响叛逆的孩子让他与你达成共识?

原创实操模型帮你,情绪处理得好,问题解决得快!

Content Description

积极达成,是指当面对问题时,我们通过发挥影响力,达成积极的结果。

随着工作和生活节奏的加快,人们需要在有限的时间内处理越来越多有挑战性的事情。面对这样的压力,每个人都希望拥有足够的能力和技巧来从容地应对那些让人头疼的事情。那么,通过什么方法和思路能让事情积极达成呢?

达成积极的结果有两个关键方面:(1)情绪方面——积极调整情绪;(2)问题方面——积极处理问题。因为我们在面对问题时,能否高效地处理好这些问题,受到情绪和处理问题方法的影响:消极的情绪会降低我们处理问题的效率和效果,有没有科学有效的方法也会影响我们处理问题的效率和效果。

《积极达成:处理好情绪再处理问题》重点阐述“积极调整情绪”的方法和“积极处理问题”的方法,并提供简单易用的实用模型工具,以及贴近生活的具体应用案例。通过这些希望能够帮助大家更好地理解这些工具,并应用好这些工具,从而发挥影响力,达成积极结果。

原创实操模型:

调整积极情绪的4A模型:

Aware(识别情绪)

Accept(接受情绪)

Analyze(分析情绪)

Adjust(调整情绪)

处理问题的PRO模型:

Problem Clarification(问题澄清)

Reasons Analysis(原因分析)

Options Selection(方案选择)

Author Description

王明伟,一位专注于影响力与领导力领域研究与授课的培训师,曾就职于思科等世界500强的美资IT公司,在美国工作并接受专业的营销训练,担任销售经理等职务,后担任网络安全公司销售总监多年,有着丰富的实战经验。他是美国知名影响力与领导力培训机构VitalSmarts公司在大陆地区认证最早和授课最多的专职讲师之一,主要讲授两门北美年度最佳课程“关键对话”和“影响者”,有着丰富的授课经验,负责这些品牌课程在大陆及台湾的授课,曾先后为美国杜邦、美国甲骨文、美国可口可乐、中国国际航空公司、中国移动(北京、广东等地)、中国石油、中国银行、中国台湾三福气体、国泰人寿(中国台湾最大的人寿保险公司)等众多知名企业进行影响力与领导力方面的培训。此外,王老师还将管理经验及授课知识汇总为专业文章,发表于国内一流期刊,如《中外管理》《销售与管理》《培训》等。
王老师就职于KeyLogic(凯洛格管理咨询有限公司),是KeyLogic连续两届的年度最佳讲师。KeyLogic是国内一体化人才培养的领先者、哈佛商学院出版机构(HBP)企业学习业务的战略合作伙伴,是哈佛商学在线、美国VitalSmarts公司、Zenger Folkman公司和Richardson公司在中国的独家合作伙伴。

Catalogue

推荐序

前言

第1章
积极达成的力量 ∥ 1
我们在工作和生活需要处理的事情越来越有挑战性。面对这样的压力,通过什么方法和思路能让事情积极达成?
积极达成的含义 ∥ 1
积极达成的建议 ∥ 5
积极达成的策略 ∥ 14


第2章
处理情绪 ∥ 19
情绪时刻与我们如影随形,但对情绪背后的原理我们却知之甚少。要想处理好情绪,我们就要了解情绪产生的原理。
情绪源于认知 ∥ 19
认知影响情绪 ∥ 21
调整认知,调整情绪 ∥ 31
处理情绪的4A模型 ∥ 36


第3章
处理自身情绪 // 39
对自身情绪的处理与调节是情商中很重要的一个部分,也是发挥影响力,达成积极结果的起点。
第一步,Aware:识别情绪 ∥ 40
第二步, Accept:接受情绪 ∥ 48
第三步,Analyze:分析情绪 ∥ 54
第四步,Adjust:调整情绪 ∥ 57


第4章
处理自身情绪的应用 ∥ 68
实际案例会让大家更好地理解如何处理自身情绪,以及处理好自身情绪给团队管理、职业发展等方面带来的好处。
要点回顾 ∥ 68
应用案例 ∥ 71


第5章
处理他人情绪 ∥ 97
处理好他人的情绪,是发挥影响力,达成积极结果的另一个重要方面。但这的确不是一件容易的事情,尤其是当对方产生消极情绪的时候。
第一步,Aware:识别情绪 ∥ 98
第二步,Accept:接受情绪 ∥ 100
第三步,Analyze:分析情绪 ∥ 105
第四步,Adjust:调整情绪 ∥ 108


第6章
处理他人情绪的应用 ∥ 119
实际案例会让大家更好地理解如何处理他人情绪,以及处理好他人情绪对跨部门合作、团队管理等方面的好处。
要点回顾 ∥ 119
应用案例 ∥ 123


第7章
解决问题 ∥ 132
就像处理情绪一样,解决问题也有一套科学的思路和方法。只有掌握了正确的方法,才能真正解决问题。
什么是问题 ∥ 132
怎么解决问题 ∥ 136


第8章
澄清问题 ∥ 139
中国有句老话叫“谋定而后动”。如果我们把这句话用到解决问题方面,“谋定”就是澄清问题,问题抓准了,“后动”才能解决问题。
澄清问题的重要性 ∥ 139
澄清问题的方法 ∥ 141


第9章
分析原因 ∥ 149
澄清问题之后,下一步就该全面分析导致问题产生的原因。
Collect:收集原因 ∥ 149
Combine:整理原因 ∥ 162
Clarify:澄清原因 ∥ 165
原因图形化 ∥ 167


第10章
选定方案 ∥ 171
定位到导致问题的原因后,我们需要对症下药,找出解决方案来解决问题。
Find:找出方案 ∥ 171
Evaluate:评估方案 ∥ 178
Execute:执行方案 ∥ 189


第11章
处理问题的应用 // 192
实际案例会让大家更好地理解如何处理问题,以及处理问题后能给平衡工作与生活、提升员工绩效等方面带来的益处。
要点回顾 ∥ 192
处理自己的问题 ∥ 194
处理他人的问题 ∥ 204


第12章
综合应用 ∥ 215
利用4A模型处理情绪,利用PRO模型处理事情,从而对自己和他人发挥影响力,达成积极结果。
影响自己,积极达成 ∥ 215
影响他人,积极达成 ∥ 227


第13章
成为“积极达成”高手 ∥ 242
若希望成为“积极达成”的高手,我们还差关键的一步——针对性的强化训练。
树立信心 ∥ 242
针对性强化训练 ∥ 245
开始行动 ∥ 251


参考文献 ∥ 252

Introduction

2013年,我可爱的女儿安吉降生了。陪伴妻子经历了十月怀胎,陪护妻子进产房目睹了女儿出生的全过程,这些都让初为人父的我对生命的意义有了更深的认识。对生命意义的深入思考,始于我自己想转型成为培训师的那段时间,我希望这辈子能够做一些自己认为有价值、有意义的事情。对我来说,能够把一些好的东西分享给大家,对大家的生活与工作有一些启发和帮助,就是非常有意义的事。这种意义成为我转型为培训师最大的动力。
成为培训师之后,我就开始了忙碌的授课生涯,在近几年给大家培训的过程中,我发现了一个让很多学员头疼的事情,即当大家自己或者和别人一起面对问题时,往往不知道怎样才能发挥影响力,达成积极的结果。我开始思考:如果我能找到一套方法,帮助大家在面对问题时更好地发挥影响力,达成积极的结果,这是非常有意义的事情。有了这个想法之后,我开始查阅大量书籍,从企业中采集实际案例,进行深入的研究,逐渐形成了一套系统性的方法。把这套方法分享给身边的朋友和各大企业内部的学员后,得到了大家的积极反馈,因此有了本书的相关内容。
通过研究,我发现要想发挥影响力,达成积极的结果,有两个关键方面:①情绪方面——积极调整情绪;②问题方面——积极处理问题。我们在面对问题时,能否高效地处理好这些问题,受到情绪和处理问题方法思路的影响——消极的情绪会降低我们处理问题的效率和效果,同时有没有科学有效的处理问题的思路也会影响我们处理问题的效率和效果。定位到了发挥影响力,积极达成结果的这两个关键方面后,我对这两个方面进行了深入研究,找出了“积极调整情绪”的方法和“积极处理问题”的方法,并使之形成了简单实用的模型工具,让大家能够把发挥积极影响力的方法真正应用到工作和生活中去,帮助我们解决工作和生活中所面临的各种问题。
本书主要是围绕如何发挥影响力,积极达成结果展开的,重点阐述两个关键方面——“积极调整情绪”的方法和“积极处理问题”的方法,并提供相关的实用模型工具,以及应用工具的具体案例。希望这些内容能够帮助大家更好地理解这些工具,并应用好这些工具,提升我们发挥影响力,积极达成结果的能力。
本书的结构安排如下。第1章概述积极达成的关键,重点引出“积极达成”的概念,以及发挥影响力,积极达成结果的两个关键方面:“积极调整情绪”和“积极处理问题”。第2~6章讲述如何处理情绪,重点介绍处理情绪的心理学原理、处理情绪的工具和模型以及如何利用处理情绪的工具和模型调整自身情绪及调整对方的情绪。第7~11章讲述如何处理问题,重点介绍处理问题的原理、处理问题的工具和模型。第12~13章讲述如何发挥影响力,通过应用工具和模型的具体案例来更加清晰地说明如何发挥影响力,积极达成,以及大家通过哪些方法可以更好地掌握这些工具和模型。
在本书的写作过程中,笔者借鉴和参考了各个领域专家及大师的观点和内容,在此一并感谢他们带给我的启发和灵感,以及为本书中的模型和工具提供的理论依据。
感谢凯洛格咨询管理有限公司的各位同事,感谢王成董事长和王玥总裁对我出书的鼓励,感谢面授事业部总经理候文剑对我出书积极地提供各种帮助,感谢市场部的马仁崇和危倩帮我联系出版社,感谢市场部同事郑爽为本书修改插图,感谢其他同事对我的支持和鼓励。
感谢思科中国区前总经理杨大维先生为本书作序,感谢机械工业出版社华章公司的王磊副总经理对本书的认可,感谢编辑张竞余老师和洪海山老师对本书出版所付出的巨大心血。
感谢TCL领导力学院朱蕾、周强、孔敏等老师对我出书的鼓励,感谢我的好友胡瑛、张峥和所有在本书完成过程中做出贡献的各位朋友。
希望本书能对读者的工作和生活有一些启发和帮助!

Specifications

Brand Jingdong book
Brand Origin China

Disclaimer

Product packaging, specifications and price are subject to change without notice. All information about the products on our website is provided for information purposes only. Please always read labels, warnings and directions provided with the product before use.

View Full Terms of Use
Add to favorites
{{ $isZh ? coupon.coupon_name_sub : coupon.coupon_ename_sub | formatCurrency }}
{{__("Buy Directly")}} {{ itemCurrency }}{{ item.directly_price }}
Quantity
{{ quantity }}
{{ instockMsg }}
{{ limitText }}
{{buttonTypePin == 3 ? __("Scan to view more PinGo") : __("Scan to start")}}
Sold by JD@CHINA
Ship to
{{ __("Ship to United States only") }}
Free shipping over 69
Genuine guarantee

Added to Cart

Keep Shopping

More to Consider

{{ item.brand_name }}

{{ item.item_name }}

{{ item.currency }}{{ item.market_price }}

{{ item.currency }}{{ item.unit_price }}

{{ item.currency }}{{ item.unit_price }}

Coupons

{{ coupon.coupon_name_new | formatCurrency }}
Clip Clipped Over
{{ getCouponDescStr(coupon) }}
{{ coupon.use_time_desc }}
Expires soon {{ formatTime(coupon.use_end_time) }}

Share this item with friends

Cancel

Yami Gift Card

Get this exclusive deal when paying with gift card

Terms and Conditions

Gift card deals are special offers for selected products;

The gift card deals will automatically be activated if a customer uses gift card balance at check out and the balance is sufficient to pay for the total price of the shopping cart products with gift card deals;

You will not be able to activate the gift card deals if you choose other payment methods besides gift card. The products will be purchased at their normal prices;

If your account balance is not enough to pay for the products with gift card deals, you can choose to reload your gift card balance by clicking on the Reload button at either shopping cart page or check out page;

Products that have gift card deals can be recognized by a special symbol showing 'GC Deal';

For any additional questions or concerns, please contact our customer service;

Yamibuy reserves the right of final interpretation.

Sold by Yami

Service Guarantee

Yami Free Shipping over $49
Yami Easy Returns
Yami Ships from United States

Shipping

  • United States

    Standard Shipping is $5.99 (Excluding Alaska & Hawaii). Free on orders of $49 or more.

    Local Express is $5.99 (Available in Parts of CA, NJ, MA & PA). Free on orders of $49 or more.

    2-Day Express (Includes Alaska & Hawaii) starts at $19.99.

Return Policy

Yami is committed to provide our customers with a peace of mind when purchasing from us. Most items shipped from Yamibuy.com can be returned within 30 days of receipt of shipment (For Food, Beverages, Snacks, Dry Goods, Health supplements, Fresh Grocery and Perishables Goods, within 7 days of receipt of shipment due to damages or quality issues; To ensure that every customer receives safe and high-quality products, we do not provide refunds or returns for beauty products once they have been opened or used, except in the case of quality issues; Some products may have different policies or requirements associated with them, please see below for products under special categories, or contact Yami Customer Service for further assistance).
Thank you for your understanding and support.

Learn More

Sold by Yami

Terms and Conditions of Yami E-Gift Card

If you choose “Redeem automatically” as your delivery method, your gift card balance will be reload automatically after your order has been processed successfully;

If you choose “Send to Email”as your delivery method, the card number and CVV will be sent to the email address automatically;

Any user can use the card number and CVV to redeem the gift card, please keep your gift card information safely. If you have any trouble receiving email, please contact Yami customer service;

Yami gift card can be used to purchase both Yami owned or Marketplace products;

Yami gift card will never expire;

Yami gift card balance does not have to be used up at once;

All rights reserved by Yami.

Return Policy

Gift card that has already been consumed is non-refundable.

Sold by JD@CHINA

Service Guarantee

Yami Free Shipping over $49
Yami Easy Returns
Yami Ships from United States

Shipping

  • United States

    Standard Shipping is $5.99 (Excluding Alaska & Hawaii). Free on orders of $49 or more.

    Local Express is $5.99 (Available in Parts of CA, NJ, MA & PA). Free on orders of $49 or more.

    2-Day Express (Includes Alaska & Hawaii) starts at $19.99.

Return Policy

You may return product within 30 days upon receiving the product. Items returned must be new in it's original packing, including the original invoice for the purchase. Customer return product at their own expense.

Sold by JD@CHINA

Service Guarantee

Yami Cross-store Free Shipping over $69
Yami 30-days Return

Yami-China FC

Yami has a consolidation warehouse in China which collects multiple sellers’ packages and combines to one order. Our Yami consolidation warehouse will directly ship the packages to your door. Cross-store free shipping over $69.

Return Policy

You may return products within 30 days upon receiving the products. Sellers take responsibilities for any wrong shipment or missing items. Packing needs to be unopened for any other than quality issues return. We promise to pack carefully, but because goods are taking long journey to destinations, simple damages to packaging may occur. Any damages not causing internal goods quality problems are not allowed to return. If you open the package and any quality problem is found, please contact customer service within three days after receipt of goods.

Shipping Information

Yami Consolidation Service Shipping Fee $9.99(Free shipping over $69)

Sellers in China will ship their orders within 1-2 business days once the order is placed. Packages are sent to our consolidation warehouse in China and combined there. Our Yami consolidation warehouse will directly ship the packages to you via UPS. The average time for UPS to ship from China to the United States is about 10 working days and it can be traced using the tracking number. Due to the pandemic, the delivery time may be delayed by about 5 days. The package needs to be signed by the guest. If the receipt is not signed, the customer shall bear the risk of loss of the package.

Sold by JD@CHINA

Service Guarantee

Free shipping over 69
Genuine guarantee

Shipping

Yami Consolidated Shipping $9.99(Free shipping over $69)


Seller will ship the orders within 1-2 business days. The logistics time limit is expected to be 7-15 working days. In case of customs clearance, the delivery time will be extended by 3-7 days. The final receipt date is subject to the information of the postal company.

Yami Points information

All items are excluding from any promotion or points events on Yamibuy.com

Return Policy

You may return product within 30 days upon receiving the product. Items returned must be new in it's original packing, including the original invoice for the purchase. Customer return product at their own expense.

Yami

Download the Yami App

Back Top

Recommended for You

About the brand

Jingdong book

为您推荐

Yami
欣葉
2种选择
欣叶 御大福 芋头麻薯 180g

周销量 600+

$1.66 $1.99 83折
Yami
欣葉
2种选择
欣叶 御大福 芋头麻薯 180g

周销量 600+

$1.66 $1.99 83折
Yami
欣葉
2种选择
欣叶 御大福 芋头麻薯 180g

周销量 600+

$1.66 $1.99 83折
Yami
欣葉
2种选择
欣叶 御大福 芋头麻薯 180g

周销量 600+

$1.66 $1.99 83折
Yami
欣葉
2种选择
欣叶 御大福 芋头麻薯 180g

周销量 600+

$1.66 $1.99 83折
Yami
欣葉
2种选择
欣叶 御大福 芋头麻薯 180g

周销量 600+

$1.66 $1.99 83折

Reviews{{'('+ commentList.posts_count + ')'}}

Have your say. Be the first to help other guests.

Write a review
{{ totalRating }} Write a review
  • {{i}} star

    {{i}} stars

    {{ parseInt(commentRatingList[i]) }}%

Yami Yami
{{ comment.user_name }}

{{ showTranslate(comment) }}Show Less

{{ strLimit(comment,800) }}Show more

Show Original

{{ comment.content }}

Yami
Show All

{{ formatTime(comment.in_dtm) }} VERIFIED PURCHASE {{groupData}}

{{ comment.likes_count }} {{ comment.likes_count }} {{ comment.reply_count }} {{comment.in_user==uid ? __('Delete') : __('Report')}}
Yami Yami
{{ comment.user_name }}

{{ showTranslate(comment) }}Show Less

{{ strLimit(comment,800) }}Show more

Show Original

{{ comment.content }}

Yami
Show All

{{ formatTime(comment.in_dtm) }} VERIFIED PURCHASE {{groupData}}

{{ comment.likes_count }} {{ comment.likes_count }} {{ comment.reply_count }} {{comment.in_user==uid ? __('Delete') : __('Report')}}

No related comment~

Review

Yami Yami

{{ showTranslate(commentDetails) }}Show Less

{{ strLimit(commentDetails,800) }}Show more

Show Original

{{ commentDetails.content }}

Yami
Show All

{{ formatTime(commentDetails.in_dtm) }} VERIFIED PURCHASE {{groupData}}

{{ commentDetails.likes_count }} {{ commentDetails.likes_count }} {{ commentDetails.reply_count }} {{commentDetails.in_user==uid ? __('Delete') : __('Report')}}

Please write at least one word

Comments{{'(' + replyList.length + ')'}}

Yami Yami

{{ showTranslate(reply) }}Show Less

{{ strLimit(reply,800) }}Show more

Show Original

{{ reply.reply_content }}

{{ formatTime(reply.reply_in_dtm) }}

{{ reply.reply_likes_count }} {{ reply.reply_likes_count }} {{ reply.reply_reply_count }} {{reply.reply_in_user==uid ? __('Delete') : __('Report')}}

Please write at least one word

Cancel

That’s all the comments so far!

Write a review
How would you rate this item?

Please add your comment.

  • A nice nickname will make your comments more popular!
  • The nickname in your account will be changed to the same as here.
Thanks for your review
Our community rely on great reviews like yours to find the best of Asia.

Report

If you find this content inappropriate and think it should be removed from the Yami.com site, let us know please.

Cancel

Are you sure to delete your review?

Cancel

You’ve Recently Viewed

About the brand

Jingdong book